Terms & Conditions
Deposits & Cancellation Policy
A 25% deposit is required upon booking, this is only refundable if appointment is cancelled more than 48 hours of treatment time, this will need to be requested by email or telephone. This does not apply if a consultation with our prescriber has already taken place for a prescription only treatment, the deposit in this case will not be refundable.
For appointments cancelled within 48 hours of appointment time deposit will not be refunded.
You will not be able to reschedule your appointment within 48 hours of appointment time.
Booking with Gift Vouchers - this can be done by telephone, text or email. The cancellation policy still applies to Gift Voucher bookings.
Gift Vouchers have an expiry date of 12 months from purchase with the exception of Special Package vouchers these are discounted and therefore have an expiry of 6 months.
Anti-Wrinkle Injections (Botox) will need to be booked at least 6 days in advance as this is a prescription only medication.
Privacy Policy
The following Privacy Policy will apply to the user of this website and the owner of this website NuYu Clinic. We are vigilant with the privacy of your information and will ensure that this is handled correctly. The policy applies to any data that is collected about you in relation to this website Please read the above Terms & Conditions as well as our Privacy Policy.
There are definitions used with this policy and are explained below NuYu Clinic also known as we, our or us – the owner of this website at 8 Bederic Close, Bury St Edmunds, Suffolk IP32 7DR
Data Protection Law – means any law relating to the processing of your personal data, including but not limited to the GDPR and any further laws, regulations and legislation.
Data – any information that you submit to NuYu Clinic via our website
GDPR – the General Data Protection Regulation used in the United Kingdom
User or you – Any person that uses our website and is not the owner or an employee of NuYu Clinic or acting as a consultant on behalf of NuYu Clinic and is using the website to obtain services
Website – the website that you are currently using www.nuyuclinicbury.com
1. The privacy policy applies only to the actions of NuYu Clinic and any Users with respect to this website Name
2. For purposes of the applicable Data Protection Laws NuYu Clinic is the “data controller”. This means that NuYu Clinic decides how your Data is processed
3. The data that we collect from you may include the following contact information such as email, telephone number and address, Date of Birth any relevant medical information All will be collected in accordance with this Privacy Policy
4. We collect Data that is given to us by you through this website by email, telephone, in person or any other means this includes any social media platform that we may use namely Instagram & Facebook
5. When you make a booking payments to ourselves
6. In marketing emails and leaflets
7. Whilst in the Clinic receiving our services or during consultation
In all the above cases all Data is handled in accordance with this Privacy Policy Some data is collected automatically when you access our website, this will help with improving our content and services that we offer and will include your IP address, dates and time of frequency. We use this information to keep internal statistics, improve our services, frequency of email marketing. In all the above cases all Data is handles in accordance with this Privacy Policy
We will ask you if you wish to consent to marketing and by ticking the relevant boxes you will decide if you wish to be included or not.
Before and after photos must be obtained for insurance purposes and to form part of your treatment record you will be asked to sign a consent form for the use of taking of photographs and/or video and to be stored securely on your patient file. This is not an optional request. These photographs will be stored in accordance with all Data & GDPR regulations.
You will also be asked if you give consent for your photographs to be used for before and after photos or videos for promotional purposes this consent is optional. You can withdraw your consent to any optional consents at any time, we would prefer that you do this is writing.
We will share you Data only with employees of NuYu Clinic and its professional advisors any third party professional advisers that your information is shared with will be to perform functions on our behalf to ensure safety and medical compliance. Third Party payment providers will have access to your Data to be able to process payments and refunds
All our systems are password protected to ensure your safety and protection, if you suspect any leak or misuse of your personal Data please contact us as soon as possible at nuyuclinicbury@gmail.com
We will hold your Data on our systems for as long as necessary to fulfil the purposes outlined in this Privacy Policy or until you request deletion of your Data.
You have the right to access your Data at any time we are permitted to charge for this although we as NuYu Clinic do not, only in extreme circumstances will we refuse to give you access and you will be informed as to the reasons why.
You have the right to correct any information that we hold about you
You have the right to ask for your Data to be removed from our systems
You have the right to restrict or limit the Data with which we hold
You have the right to ask us to move or copy your Data
You have the right to object to our use of your Data where we use it for legitimate purposes
Please contact to exercise any of the rights above, it is important that the Data we hold above you is correct we would therefore ask you to inform us of any changes so we can update our systems
If this website uses links to other websites then we would advise that you check the Privacy Policy of the other websites as our Privacy Policy does not extend to them.
NuYu Clinic reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted immediately on our website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations.